Avaya : 3000.2 Questions & Answers
Last Updated: Sep 28, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems |
| Maintenance and Troubleshooting | - Fault isolation and resolution procedures - System monitoring and diagnostics tools - Software upgrades and patch management |
| Installation and Configuration | - Initial system setup and provisioning - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) |
| SME Communications System Overview | - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components |
| Call Routing and Features | - Inbound and outbound call routing - Auto attendants and hunt groups - Voicemail and messaging services |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
- A. The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
- B. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
- C. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
- D. The phone display message cannot be changed. The prompt is not recordable by user.
- E. The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
Correct Answer: B 🗳️
A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?
- A. Remove the daughter boards.
- B. Default the IP Office.
- C. Re-install the IP Office Professional License.
- D. Upgrade the system to the current GA software.
- E. Remove the Embedded Voicemail Card.
Correct Answer: A 🗳️
An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?
- A. The phone's MAC address must registered in IP Office.
- B. The phone must be changed from SIP to H.323.
- C. The phone requires a newer control unit.
- D. The firmware requires an upgrade.
Correct Answer: C 🗳️
You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?
- A. IP Office Advanced Edition
- B. IP Office Basic Edition
- C. IP Office Preferred Edition and IP Office Advanced Edition
- D. IP Office Essential Edition
- E. IP Office Preferred Edition
Correct Answer: D 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. All of the CCR licenses are being used.
- B. The CCR Agent is not an CCR administrator.
- C. The CCR Agent is not logged into the phone.
- D. CCR Agent is checked on the user's telephony tab.
- E. The CCR agent is in After Call Work (ACW).
Correct Answer: D 🗳️
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