Avaya : 3000.2 Questions & Answers
Last Updated: Sep 28, 2026
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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 30% | - IP Office Setup
|
| Topic 2: SME Communications Solution Architecture | 20% | - Solution Design Principles
|
| Topic 3: Security and Administration | 15% | - Access Control and Permissions
|
| Topic 4: Maintenance and Troubleshooting | 35% | - Backup, Restore & Upgrades
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?
- A. Wireshark
- B. Customer Call Reporter
- C. System Status Application
- D. System Monitor
Correct Answer: C 🗳️
An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
- A. time server
- B. get time
- C. time
- D. net time
Correct Answer: D 🗳️
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?
- A. Start the IP Office Manager application.
- B. If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
- C. The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
- D. The 5420 DS is no longer supported.
- E. The 5420 DS is corrupted and must be replaced.
Correct Answer: A 🗳️
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
- A. Queuing groups are not supported for CCR.
- B. Collective groups are not supported for CCR.
- C. All agents in a CCR group need to have the same set type.
- D. The agents monitored by CCR can only be in one group.
- E. CCR must pull data from the highest numbered group of which the agent is a member.
Correct Answer: B 🗳️
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
- A. MAPI
- B. POP3
- C. IMAP
- D. HTTP
Correct Answer: C 🗳️
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