Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant is designing a FlexCard for a client. The client wants the FlexCard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the FlexCard to meet the client's requirements?

A) Design the parent card to launch a child card when the specific action is taken.
B) Design the parent card to launch a child card through a Flyout Action.
C) Design the parent card to launch a new OmniScript when the specific action is taken.
D) Design the parent card to launch a new DataRaptor when the specific action is taken.

2. A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?

A) Integration Procedure and DataRaptor Turbo Extract
B) Calculation Procedure and DataRaptor Turbo Extract
C) DataRaptor Turbo Extract
D) DataRaptor Extract with Chaining

3. A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using a single FlexCard with multiple card filters
B) Using three FlexCards
C) Using a single FlexCard with three flyouts
D) Using a single FlexCard with three states

4. A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?

A) DataRaptor Extract Action
B) HTTP Action
C) DataRaptor Post Action
D) Integration Procedure Action

5. A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A) Select
B) DataRaptor Extract Action
C) DataRaptor Transform Action
D) DataRaptor Post Action
E) Radio

Solutions: