Peoplecert : ITILFNDv5 Questions & Answers
Updated: Sep 23, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Practices | 34-38% | - Technical management practices - Service management practices - General management practices |
| Topic 2: ITIL Service Management Framework | 2-4% | - The four dimensions of service management - ITIL guiding principles - ITIL service value system (SVS) |
| Topic 3: The Four Dimensions of Service Management | 13-17% | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| Topic 4: ITIL Guiding Principles | 15-19% | - Think and work holistically - Optimize and automate - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Keep it simple and practical - Focus on value |
| Topic 5: Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| Topic 6: ITIL Service Value System | 13-17% | - Inputs, outputs, and activities of the service value chain - Interaction between the service value chain and the guiding principles - The service value chain |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which of the following describes a sponsor within a consumer organization?
- A. The role that defines the requirements for a service
- B. A person or group that authorizes a change
- C. A person or group that has its own functions and authorities
- D. The role that authorizes the budget for service consumption
Correct Answer: D 🗳️
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A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?
- A. Focus on value
- B. Progress iteratively with feedback
- C. Keep it simple and practical
- D. Collaborate and promote visibility
Correct Answer: B 🗳️
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Which statement BEST describes service quality?
- A. The totality of characteristics of a service that determine its ability to satisfy stated needs
- B. A documented agreement between a service provider and a customer
- C. The functionality provided by a product or service to meet a particular need
- D. The assurance that a service will meet agreed requirements and is fit for use
Correct Answer: A 🗳️
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Which is a key requirement for successful service level agreements (SLAs)?
- A. They should avoid ambiguous targets such as those relating to user experience
- B. They should be written using language and terms which all parties will understand
- C. They should be based on system-based metrics which are useful to the service provider
- D. They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
Correct Answer: B 🗳️
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Which of the following is a key success metric for 'Transition' activity?
- A. Quality of the resources and services outsourced from suppliers
- B. Service performance against the agreed SLA targets
- C. Number and impact of deployment errors
- D. Speed of normal service restoration
Correct Answer: C 🗳️
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