EXIN : ITILFNDv4 Questions & Answers
Updated: Oct 20, 2026
No. of Questions: 376 Questions & Answers with Testing Engine
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 20% | - Products and services - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks |
| Topic 2: Key Concepts of ITIL 4 | 15% | - Value streams and processes - Information and technology - Organizations, people and culture - Partners and suppliers |
| Topic 3: ITIL Practices | 25% | - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. |
| Topic 4: ITIL Service Value System | 25% | - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Governance - Continual Improvement |
| Topic 5: ITIL Guiding Principles | 15% | - Optimize and automate - Start where you are - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Think and work holistically - Progress iteratively with feedback |
EXIN ITIL 4 Foundation Sample Questions:
Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?
- A. Progress iteratively with feedback
- B. Keep it simple and practical
- C. Collaborate and promote visibility
- D. Think and work holistically
Correct Answer: B 🗳️
What are guiding principles?
- A. A description of one or more services that help address the needs of a target consumer group
- B. A set of specialized organizational capabilities for enabling value for customers
- C. A set of interconnected activities that help an organization deliver a valuable service
- D. Recommendations that help an organization when adopting a service management approach
Correct Answer: D 🗳️
What are typically recognized through notifications created by an IT service, CI or monitoring tool?
- A. Events
- B. Problems
- C. Requests
- D. Incidents
Correct Answer: A 🗳️
What is used as a tool to help define and measure performance?
- A. A service level agreement
- B. An incident record
- C. A continual improvement register
- D. A change schedule
Correct Answer: A 🗳️
How does the 'incident management' practice set user expectations?
- A. By assigning resources to ensure that all incidents are resolved as quickly as possible
- B. By using collaboration tools to communicate effectively
- C. By automated matching of incidents to known errors
- D. By agreeing, and communicating target resolution times
Correct Answer: D 🗳️
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