Huawei : H21-287_V1.0 Questions & Answers
Updated: Aug 29, 2026
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| Topic 2: AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Topic 3: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| Topic 4: Presales Service Process | - Solution positioning and design - Customer requirement analysis |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question 1
A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?
A. Use the IVR's speech recognition engine to transcribe the call live.
B. Rely on the agent to manually request suggestions by clicking a button.
C. Send the audio recording to the cloud AI service after the call ends.
D. Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
Question 2
What is the key benefit of a "containerized" deployment of AICC components (e.g., using Docker and Kubernetes)?
A. Containers eliminate the need for operating system licenses.
B. Containers always provide better performance than virtual machines.
C. Improved portability, scalability, and resource isolation compared to traditional virtual machines.
D. Containerization is only suitable for development and testing environments.
Question 3
Which SIP response code indicates that the called party is busy?
A. 200 OK
B. 486 Busy Here
C. 503 Service Unavailable
D. 180 Ringing
Question 4
In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?
A. To initiate a new call.
B. To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
C. To transfer a call to another extension.
D. To indicate that a call has been answered.
Question 5
Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?
A. Call Barging
B. Call Coaching (Whisper)
C. Silent Monitoring
D. Call Recording
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: B |
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