EXIN : EX0-101 Questions & Answers
Updated: Sep 07, 2026
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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Lifecycle | - Service Operation
|
| Topic 2: Processes in ITIL | - Service Support Processes
|
| Topic 3: Functions and Roles | - ITIL Functions
|
| Topic 4: Service Management as a Practice | - Processes Overview
|
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Which one of the following do technology metrics measure?
- A. The end-to-end service
- B. Components
- C. Processes
- D. Customer satisfaction
Which one of the following is NOT the responsibility of service catalogue management?
- A. Ensuring that all operational services are recorded in the service catalogue
- B. Ensuring that information in the service catalogue is accurate
- C. Ensuring that information in the service catalogue is consistent with information in the service portfolio
- D. Ensuring that service level agreements are maintained
Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management
- A. All of the above
- B. 3 and 4 only
- C. 1, 2 and 3 only
- D. 1, 2 and 4 only
What is the name of the group that should review changes that must be implemented faster than the normal change process?
- A. Urgent change authority
- B. Emergency change advisory board
- C. Urgent change board
- D. Technical management
Which one of the following activities does application management perform?
- A. Agreeing the service levels for the service supported by the application
- B. Defining where the vendor of an application should be located
- C. Deciding who the vendor of the storage devices will be
- D. Ensuring that the required functionality is available to achieve the required business outcome
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