Salesforce : AI-201 Questions & Answers
Updated: Aug 24, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Prompt Engineering | 30% | - Prompt Builder & Template Creation
|
| Agent Force Concepts | 30% | - Data Cloud & Grounding Techniques
|
| Reasoning Engine & AI Actions | - Workflow mastery
| |
| Einstein Trust Layer & Security | - Trust Layer & Security Features
|
Salesforce Certified Agentforce Specialist Sample Questions:
1. Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?
A) Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
B) Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
C) Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
2. Universal Containers would like to route a service agent conversation to a human agent queue.
Which tool connects the service agent to the human agent queue for escalation?
A) Screen Flow
B) Outbound Omni-Channel Flow
C) Prompt Flow
3. An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?
A) Use the merge fields to reference a custom related list of opportunities.
B) Use formula fields to reference the Einstein related list of opportunities.
C) Use merge fields to reference the default related list of opportunities.
4. An Agentforce agent uses multiple skills to resolve a customer issue. What enables the agent to determine the correct order of execution?
A) Prompt reasoning and planning
B) Page Layout configuration
C) Record types
D) Validation rules
5. An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this?
A) User Utterances dashboard
B) Agent Event Logs dashboard
C) AI Audit & Feedback Data dashboard
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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