Salesforce : AI-201 Questions & Answers
Updated: Oct 08, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Prompt Engineering | 30% | - Prompt Builder & Template Creation
|
| Agent Force Concepts | 30% | - Data Cloud & Grounding Techniques
|
| Reasoning Engine & AI Actions | - Workflow mastery
| |
| Einstein Trust Layer & Security | - Trust Layer & Security Features
|
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?
- A. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
- B. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
- C. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
Correct Answer: A 🗳️
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Universal Containers would like to route a service agent conversation to a human agent queue.
Which tool connects the service agent to the human agent queue for escalation?
- A. Screen Flow
- B. Outbound Omni-Channel Flow
- C. Prompt Flow
Correct Answer: B 🗳️
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An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?
- A. Use the merge fields to reference a custom related list of opportunities.
- B. Use formula fields to reference the Einstein related list of opportunities.
- C. Use merge fields to reference the default related list of opportunities.
Correct Answer: C 🗳️
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An Agentforce agent uses multiple skills to resolve a customer issue. What enables the agent to determine the correct order of execution?
- A. Prompt reasoning and planning
- B. Page Layout configuration
- C. Record types
- D. Validation rules
Correct Answer: A 🗳️
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An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this?
- A. User Utterances dashboard
- B. Agent Event Logs dashboard
- C. AI Audit & Feedback Data dashboard
Correct Answer: A 🗳️
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