Avaya : 33820X Questions & Answers
Updated: Sep 01, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Architecture Overview | - Core platform components
|
| Topic 2: Reporting and Administration | - Contact center reporting
|
| Topic 3: Solution Design Considerations | - Design principles
|
| Topic 4: Avaya Call Center Elite Fundamentals | - Routing and call distribution
|
| Topic 5: Elite Multichannel Solution | - Customer interaction workflows
|
| Topic 6: Integration and Connectivity | - System integration
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Question 1
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
A. EMC-SQL-DB
B. EMC-XML
C. EMC-VMS
D. EMC-CORE
E. EMC-IDS
Question 2
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
A. 5
B. 10
C. 15
D. 8
Question 3
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
A. Enablement Licensing (EL)
B. Application Specific Licensing (ASL)
C. Standard License (SL)
D. Advanced License (AL)
Question 4
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
A. Number of agents X 2 = DSPs
B. Number of agents X 5 = DSPs
C. Number of agents X 3 = DSPs
D. Number of agents X 4 = DSPs
Question 5
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
A. 5 or less
B. 15 or less
C. 10 or less
D. 20 or less
Solutions:
| Question 1 Answer: A,D,E | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: C |
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