Avaya : 33820X Questions & Answers

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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Enablement Licensing (EL)
B) Application Specific Licensing (ASL)
C) Standard License (SL)
D) Advanced License (AL)

2. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Intelligent Customer Routing
B) Avaya Proactive Outreach Manager
C) Avaya Experience Portal
D) Avaya Control Manager

3. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A) Context Store Snap-In
B) Presence Snap-in D)
C) Engagement Designer Snap-In
D) Enhanced Call Control Snap-in

4. A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?

A) Avaya Intelligent Customer Routing
B) Avaya Proactive Outreach Manager
C) Avaya Call Management System
D) Avaya IX™ Workforce Engagement

5. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Geo-redundancy
B) Upgradable Single Box
C) Single Box
D) Cluster Mode

Solutions: