Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

A) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
B) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
C) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
D) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
E) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.

2. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
B) An Incorrect IP address has been configured for the PG230RM.
C) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
D) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
E) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.

3. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The agents was not aware of the new completion code.
B) The new completion code is an agent completion code.
C) The new completion code Is not available for use untilafter the next dialer restart.
D) The new code was not available because it was created on another dialer in the pod.
E) The completion code was not assigned to a short-cut key.

4. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) Avaya Application Enablement Services (AES) 3.1 or later
B) TN-744-based Call Classifier Cards version "e" or later
C) Avaya Communication Manager (CM) 3.1 or later
D) Avaya Enhanced Network Bus Controller (ENBC)

5. Which command would you use to test event services?

A) enclient
B) check_mts
C) check_pds
D) dataclient

Solutions: