Oracle : 1Z0-1038-21 Questions & Answers
Updated: Aug 19, 2026
No. of Questions: 95 Questions & Answers with Testing Engine
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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SLAs and Service Management | - Service Level Agreements
|
| Topic 2: Service Center Configuration | - User Interface and Workspace Setup
|
| Topic 3: Business Process Automation | - Workflows and Business Rules
|
| Topic 4: Reporting and Analytics | - Reports and Dashboards
|
| Topic 5: Guided Assistance and Automation Tools | - Guided Assistance Configuration
|
Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?
A) Use an Incident Business rule to fire a named event and populate the standard text into the message thread.
B) Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
C) Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.
D) Create a named event to file each end point of the guide.
E) Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
2. Which statement is true about the JavaScript API?
A) It comes with in-built exception handling.
B) It is available when you use the Connect Common Object Model CCOM for API operations.
C) It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.
D) It cannot be used in Custom Object workspaces.
3. Which two events can trigger Custom Process Models?
A) Create
B) Update
C) Refresh
D) Load
E) OnSaveComplete
4. In which two scenarios would you use multiple interfaces?
A) When your business operates in different lines of business
B) When your portal needs the support of different channels for login
C) When you need multiple channels enabled such as email, chat,and web self-service
D) When multiple languages need to be supported
E) When new business processes need to be supported other than the standard contact center
5. Whichtwo statements are true about generic objects?
A) They belong to a stand-alone class that is not derived from an RN object.
B) They automatically consider apackage to consist of custom objects.
C) They can be used with standard objects.
D) They are used when working with custom objects only.
E) They require the type of data to be set dynamically.
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: C | Question # 3 Answer: A,B | Question # 4 Answer: A,D | Question # 5 Answer: B,C |
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