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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
B) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) IGenericObject is the interface that is available with the add-in API for custom objects.

2. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Check the customized regional and language settings of your workstation or personal computer.
B) Reduce the picture scale of the report.
C) Check if the exported file was generated by a product version that is older than the existing product version.
D) Update the hash value to match the hash declared at the end of the file.

3. How can you set a preference that is local to your machine?

A) By selecting File > Options
B) By selecting Navigation pane > Configuration > Staff Management > Profiles
C) By selecting File > Configuration
D) By selecting File > Settings

4. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

A) EGW_SEND_EMAIL_HEADERS
B) EGW_UPDATE_BY_CREATE
C) EGM_ENABLED
D) EGW_PASSWD_CREATE
E) EGW_PASSWORD_UPDATE_ENABLED

5. A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A) The profile to which the agent is assigned does not have the incident workspace assigned.
B) The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
C) The profile to which the agent is assigned does not have a navigation set assigned.
D) The profile to which the agent is assigned does not have the Interface Access checkbox selected.
E) The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

Solutions: