Microsoft : 074-338 Questions & Answers
Updated: Oct 17, 2026
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Microsoft 074-338 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Client and User Experience Management | - Client deployment and configuration
|
| Lync Server 2013 Architecture and Infrastructure | - Core server roles and topology design
|
| Voice and Enterprise Communication Services | - Telephony integration
|
| Monitoring, Troubleshooting, and Support | - Monitoring tools and logs
|
Microsoft Lync 2013 Depth Support Engineer Sample Questions:
You support a customer whose network environment includes Microsoft Lync Server 2013 and Lync Phone Edition devices.
Quality of Service (QoS) configuration has been changed recently and users report voice quality issues when they use Lync Phone Edition devices. You need to configure QoS for voice traffic to match the default QoS configuration of the Lync Phone Edition devices. What should you do?
- A. Set the VoiceDiffServTag value to 40.
- B. Set the Voice 8021p value to 40.
- C. Set the Voice 8021p value to 0.
- D. Set the VoiceDiffServTag value to 0.
Correct Answer: A 🗳️
You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013.
You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)
- A. Create the following DNS A record: lyncdiscoverinternal.contoso.local A 192.168.10.10
- B. Create the following DNS A record: Meet.contoso.local A 192.168.10.10
- C. Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
- D. Create the following DNS A record: admin.contoso.local A 192.163.10.10
- E. Create the following DNS A record:lync2013pool.contoso.local A 192.168.10.10
Correct Answer: D,E 🗳️
You support a customer whose Microsoft Lync Server 2013 Enterprise Pool is configured with Enterprise Voice and Dial-in Conferencing. All client computers run Windows 7 or Windows 8. Many users dial in to conferences and share Microsoft PowerPoint presentations. The server that hosts the conferencing pool is experiencing technical difficulties that are causing conferences to fail. You create a new Lync server and migrate users to this pool. You need to ensure that dial-in conference Uniform Resource Identifier (URI) addresses are maintained. Which cmdlet should you run?
- A. Move-CsConferenceDirectory
- B. Import-CsLegacyConferenceDirectory
- C. Update-CsConferenceDirectory
- D. Export-CsConferenceDirectory
Correct Answer: A 🗳️
You support a customer whose network environment that includes Microsoft Lync Server 2013 Standard Edition. A user uploads an inappropriate photo to his Lync profile. Your customer wants to remove the ability for users to display any photo in their Lync profile until the company can put a profile image policy in place. You need to remove the ability for users to display profile photos within Lync. Which cmdlet should you run?
- A. Set-CsClientPolicy -Identity Global -EnableAppearOffline $true
- B. Set-CsClientPolicy -Identity Global -DisplayPhotoNoPhoto
- C. Get-CsClient Policy | Set-CsClient Policy -ExcludedContactFolders "Contacts"
- D. Set-CsUserServicesPolicy -Identity Global -UcsAllowed $true
Correct Answer: B 🗳️
DRAG DROP
You are helping your customer perform a side-by-side migration from Microsoft Lync Server 2010 to Microsoft Lync Server 2013 Your customer's Lync environment currently includes the following:
-Lync Server 2010 Pool with two Enterprise Edition Front End servers
-Lync Server 2010 Mediation Server pool with one Mediation Server
-Lync Server 2010 Edge pool with one Edge Server
-Lync Server 2010 Audio/Video (A/V) pool with two A/V Servers
-Lync Server 2010 Monitoring and Archiving Server
-Lync Server 2013 Pool with three Enterprise Edition Front End servers and collocated Mediation Server pool
-Lync Server 2013 Persistent Chat server pool with two servers
-Lync Server 2013 Edge Server pool with two servers
-Two Session Initiation Protocol (SIP) trunks connected to Lync Server 2010 Mediation Server
-Two SIP trunks connected to Lync Server 2013 Front End Pool Mediation server pool Your customer moves a batch of users to Lync Server 2013. One user reports that when she escalates the IM conversation to an Audio/ Video conference with her colleague who is on Lync Server 2010, audio and video quality become choppy. She also reports that the bars change from green to orange to red. Users who are on Lync Server 2010 do not report any problems with audio or video quality. The Lync Server 2013 user reports that after a few minutes, everything starts working fine.You discover that the Lync 2013 user is using a home Wi-Fi connection. You start a Lync 2010 client on a test computer and sign in with a Lync Server 2010 test user account. You start a Lync 2013 client on a second test computer and sign in with a Lync Server 2013 test user account. You re-create the problem by using two test user accounts and collect the following information:
-log file from each client
-Lync events from each client
-log files from both Front End Server pools
-Lync Server event from Lync Server 2013 pool
-Network Monitor data on Edge Server
-Network Monitor data on the test computer that has Lync 2013 You need to analyze the logs and packet data to diagnose the problem. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)
Correct Answer:
Explanation:
Box 1: Open the Lync 2010 client log file by using Snooper.
Box 2: Locate the test call
Box 3: Review the RTP packets from the Network Trace Log (PCAP) file.
Note:
*To capture, analyze, and diagnose poor quality audio, do the following:
*Lync has been designed to work without QoS but Lync Administrators can choose to enable both Lync endpoints as well as servers to mark Differentiated Services Code Point (DSCP) values on audio and video packets. This ensures that audio/video packets get prioritized on a network that is enabled for Differentiated Services (DiffServ).
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