Microsoft : MB-910 Questions & Answers
Last Updated: Oct 14, 2026
No. of Questions: 161 Questions & Answers with Testing Engine
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Microsoft MB-910 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate |
| Passing Score: | 700 (out of 1000) |
| Real Exam Qty: | 40-60 |
| Exam Format: | Multiple-answer, Multiple-choice, Scenario-based |
| Available Languages: | English, Arabic (Saudi Arabia), Spanish, Russian, Korean, German, Traditional Chinese, Japanese, Italian, Portuguese (Brazil), Indonesian, French, Simplified Chinese |
| Exam Price: | $99 USD |
| Certificate Validity Period: | Lifetime |
| Exam Duration: | 60 minutes |
| Recommended Training: | Microsoft Learn: Dynamics 365 Fundamentals (CRM) Learning Path |
| Exam Registration: | Pearson VUE Microsoft Learn |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-910 |
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Event management features - Integration with Copilot - Email marketing and customer journeys - Marketing forms, pages, and segments - Capabilities and use cases - Lead generation and qualification |
| Topic 2: Describe Dynamics 365 Sales | 20-25% | - Business process flows - Lead and opportunity management processes - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Core capabilities and business scenarios - Product catalog, price lists, and unit groups |
| Topic 3: Describe Dynamics 365 Customer Service | 20-25% | - Unified service desk and channels - Knowledge base and entitlements - Key components and use cases - SLA and routing rules - Case management lifecycle |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Data management and reporting basics - Integration with Microsoft Power Platform - Security and access control - Common features and navigation |
| Topic 5: Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Work order lifecycle and resource management - Core features and scheduling capabilities - Mobile app and offline functionality |
Key Facts About the MB-910 Exam and ActualTorrent's Service
The current exam information lists 40-60 questions for the MB-910 exam, with 60 minutes minutes allowed. Practicing against the clock at home builds the pacing habits that exam day rewards.
The Microsoft Dynamics 365 Fundamentals (CRM) blueprint covers these main domains:
- Describe Dynamics 365 Sales (20-25%)
- Explore core capabilities of Dynamics 365 customer engagement apps (15-20%)
- Describe Dynamics 365 Customer Service (20-25%)
Additional domains complete the official outline, and our bank covers the full range.
You can register through these official channels:
Book early for the best choice of dates and locations — and double-check your spam folder for the confirmation email.
Your money is protected by clear conditions. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. The exclusions: exams taken within three days of purchase, a candidate name that does not match the payer, and free or expired products. If you prefer, we can exchange your product for two others of equal value instead.
Microsoft lists the following prerequisites for the Microsoft Dynamics 365 Fundamentals (CRM): No prerequisites required.
Check the official certification page for the latest requirements before booking.
Because we remove the guesswork at every step. The MB-910 bank consolidates the Microsoft Dynamics 365 Fundamentals (CRM) knowledge points into expert-verified Q&As instead of leaving you to sift through the internet alone. A free demo shows the quality before you buy; instant delivery starts you the minute you do; 365 days of free updates — with a notification each time a new version releases — keep you current; and a strict information safety system plus a 7/24 golden-standard support team protect you throughout.
Microsoft recommends the following official training options:
Structured coursework plus regular question practice is the combination most candidates find effective.
As of the latest information, the MB-910 exam requires a score of 700 (out of 1000) to pass, and registration costs $99 USD. Microsoft sets both figures, so verify them on the official site when you book.
Upon successful payment, our system automatically emails the product to your mailbox and shows an instant download link — delivery typically takes about a minute. If nothing arrives within two hours, check your spam folder first, then contact our 7/24 support team. Installations are unlimited. Your purchase also includes 365 days of free updates: whenever we release a new version, we notify you to download it — no need to wait or worry about validity — and a 50% renewal discount applies when the period ends.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
You are investigating the reporting capabilities for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
A company implements Dynamics 365 Sales. Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities
A company plans to use several Dynamics 365 apps for business operations.
The company plans to use Microsoft Power Platform services to meet several business requirements.
Match each requirement to the Power Platform service.
Instructions: To answer, drag the appropriate Power Platform service from the column on the left to the requirement on the right. Each Power Platform service may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Correct Answer:
A company sells and services commercial refrigeration equipment. The company is implementing Dynamics 365 Project Operations.
You need to ensure that you can select a service technician for an assignment that has the required expertise to address the equipment issues reported by a customer.
Which two features should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Resource skills
- B. Service-level agreements
- C. Resource roles
- D. Proficiency models
Correct Answer: A,D 🗳️
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You use Dynamics 365 Sales to manage leads.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
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