Last Updated: Oct 07, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
Latest Version: V12.95
Download Limit: Unlimited
Our APP Test Engine & Soft Test Software of ActualTorrent 33820X actual exam materials can simulate the real test scenes so that you will have a good control of finishing speed and time. Much practice make you half the work with double the results about real Avaya 33820X exam. The package version including three versions will not only provide you high-pass-rate 33820X study materials but also different studying methods.
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A Avaya exam that changed last month makes last month's questions dangerous. ActualTorrent tracks the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design continuously and keeps your 33820X material updated free for 365 days — all through 2026.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design |
| Exam Number: | 33820X |
| Available Languages: | English |
| Certificate Validity Period: | Not publicly specified (commonly 2-3 years depending on certification track) |
| Related Certifications: | Avaya Certified Solution Specialist (ACSS) Avaya Aura Core Components Avaya Certified Implementation Specialist (ACIS) |
| Exam Duration: | 90-120 |
| Exam Price: | Varies (~US$150-300 depending on region) |
| Exam Format: | Scenario-based design questions, Multiple choice |
| Passing Score: | Not publicly disclosed (typically ~65-75%) |
| Real Exam Qty: | 60-75 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE proctored exam (online or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
| Section | Objectives |
|---|---|
| Reporting and Administration | - Contact center reporting
|
| Avaya Call Center Elite Fundamentals | - Agent and skill management
|
| Integration and Connectivity | - Protocols and interoperability
|
| Elite Multichannel Solution | - Multichannel contact handling
|
| Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Solution Design Considerations | - Implementation strategy
|
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design is one of Avaya's influential certification exams — pass it and you earn the ACDS-3382 certification (Professional level). Among IT workers it's a popular way to prove professional knowledge in the field. It also connects with related credentials such as Avaya Certified Implementation Specialist (ACIS), Avaya Certified Solution Specialist (ACSS), Avaya Aura Core Components.
Yes — download the free 33820X demo and judge the question quality with your own eyes before paying. Every purchase then includes 365 days of free updates, and an expired update period can be extended at 50% off.
Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge Because these requirements change over time, double-check the current criteria on the official exam page (official 33820X exam information) before you book.
60-75 questions inside 90-120. The hidden skill here is pacing: know your per-question budget, skip and return rather than stall, and rehearse with the ActualTorrent online test engine — you can set the timer yourself to mimic real exam pressure, on any device, whenever spare time appears.
Delivery is instant — after successful payment, our system automatically emails the product to your mailbox within a minute, with download access right away and no installation limits; contact our 24/7 customer assistance if 2 hours pass with nothing. If you fail: take the corresponding 33820X exam within 60 days of purchase and submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — the full refund is processed within 7 days. Exclusions: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. Or exchange for two equal-value exam products free, keeping your updates.
The official Avaya Aura® Call Center Elite & Elite Multichannel Solution Design blueprint contains 6 domains, including Solution Design Considerations, Avaya Call Center Elite Fundamentals, Integration and Connectivity. The weightings tell you where the exam's points live — allocate your spare time to match. The complete outline above has every domain and subtopic.
You'll need Not publicly disclosed (typically ~65-75%) to pass, and the official fee is Varies (~US$150-300 depending on region) per attempt — every retake bills the full amount again. Practicing with the 65 questions from ActualTorrent until your scores are consistently comfortable is how you pay that fee once.
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
Correct Answer: A 🗳️
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
Correct Answer: A,C 🗳️
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
Correct Answer: C 🗳️
Explanation: Only visible for ActualTorrent members. You can sign-up / login (it's free).
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
Correct Answer: A,D,E 🗳️
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
Correct Answer: A,C,D 🗳️
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