Avaya : 33820X Questions & Answers

Last Updated: Oct 07, 2026

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A Avaya exam that changed last month makes last month's questions dangerous. ActualTorrent tracks the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design continuously and keeps your 33820X material updated free for 365 days — all through 2026.

Avaya 33820X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Call Center Elite & Elite Multichannel Solution Design
Exam Number:33820X
Available Languages:English
Certificate Validity Period:Not publicly specified (commonly 2-3 years depending on certification track)
Related Certifications:Avaya Certified Solution Specialist (ACSS)
Avaya Aura Core Components
Avaya Certified Implementation Specialist (ACIS)
Exam Duration:90-120
Exam Price:Varies (~US$150-300 depending on region)
Exam Format:Scenario-based design questions, Multiple choice
Passing Score:Not publicly disclosed (typically ~65-75%)
Real Exam Qty:60-75
Sample Questions: DOWNLOAD DEMO
Exam Way:Pearson VUE proctored exam (online or authorized test center)
Pre Condition:Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge
Official Syllabus URL:https://www.avaya.com/en/training/certification/

Avaya 33820X Exam Syllabus Topics:

SectionObjectives
Reporting and Administration- Contact center reporting
  • 1. Real-time and historical reporting concepts
    - System administration
    • 1. Configuration and monitoring basics
      Avaya Call Center Elite Fundamentals- Agent and skill management
      • 1. Agent login, skills assignment, and queues
        - Routing and call distribution
        • 1. Call flow design principles
          • 2. VDN, vectoring, and skills-based routing
            Integration and Connectivity- Protocols and interoperability
            • 1. SIP-based integration concepts
              - System integration
              • 1. CTI integration and CRM connectivity
                • 2. AES (Application Enablement Services) usage
                  Elite Multichannel Solution- Multichannel contact handling
                  • 1. Email and chat integration design
                    • 2. Unified queue management
                      - Customer interaction workflows
                      • 1. Routing strategies for non-voice interactions
                        Avaya Aura Architecture Overview- Call center infrastructure design
                        • 1. High-level architecture for Elite solutions
                          • 2. Scalability and redundancy considerations
                            - Core platform components
                            • 1. Session Manager and System Manager roles
                              • 2. Avaya Aura Communication Manager overview
                                Solution Design Considerations- Implementation strategy
                                • 1. Deployment models and migration planning
                                  - Design principles
                                  • 1. Performance and capacity considerations
                                    • 2. Availability, scalability, and resilience planning

                                      Avaya Aura® Call Center Elite & Elite Multichannel Solution Design: FAQ for Candidates

                                      The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design is one of Avaya's influential certification exams — pass it and you earn the ACDS-3382 certification (Professional level). Among IT workers it's a popular way to prove professional knowledge in the field. It also connects with related credentials such as Avaya Certified Implementation Specialist (ACIS), Avaya Certified Solution Specialist (ACSS), Avaya Aura Core Components.

                                      Yes — download the free 33820X demo and judge the question quality with your own eyes before paying. Every purchase then includes 365 days of free updates, and an expired update period can be extended at 50% off.

                                      Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge Because these requirements change over time, double-check the current criteria on the official exam page (official 33820X exam information) before you book.

                                      60-75 questions inside 90-120. The hidden skill here is pacing: know your per-question budget, skip and return rather than stall, and rehearse with the ActualTorrent online test engine — you can set the timer yourself to mimic real exam pressure, on any device, whenever spare time appears.

                                      Delivery is instant — after successful payment, our system automatically emails the product to your mailbox within a minute, with download access right away and no installation limits; contact our 24/7 customer assistance if 2 hours pass with nothing. If you fail: take the corresponding 33820X exam within 60 days of purchase and submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — the full refund is processed within 7 days. Exclusions: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. Or exchange for two equal-value exam products free, keeping your updates.

                                      The official Avaya Aura® Call Center Elite & Elite Multichannel Solution Design blueprint contains 6 domains, including Solution Design Considerations, Avaya Call Center Elite Fundamentals, Integration and Connectivity. The weightings tell you where the exam's points live — allocate your spare time to match. The complete outline above has every domain and subtopic.

                                      You'll need Not publicly disclosed (typically ~65-75%) to pass, and the official fee is Varies (~US$150-300 depending on region) per attempt — every retake bills the full amount again. Practicing with the 65 questions from ActualTorrent until your scores are consistently comfortable is how you pay that fee once.

                                      Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

                                      Question #1

                                      Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
                                      To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

                                      • A. Avaya IX™ Orchestration
                                      • B. Call Vectoring
                                      • C. Graphical Designer
                                      • D. Visual Designer
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A  🗳️

                                      Question #2

                                      Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
                                      Which two IX™ Contact Center bundles offer this feature? (Choose two.)

                                      • A. Advanced Bundle
                                      • B. Voice Bundle
                                      • C. Basic Bundle
                                      • D. Reporting Bundle
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,C  🗳️

                                      Question #3

                                      A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
                                      How any agents do the supervisors have the ability to monitor?

                                      • A. 5 or less
                                      • B. 15 or less
                                      • C. 10 or less
                                      • D. 20 or less
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C  🗳️

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                                      Question #4

                                      A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
                                      Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

                                      • A. Workforce Management
                                      • B. Expert Agent Selection
                                      • C. Enterprise Analytics
                                      • D. Customer Feedback
                                      • E. Quality Monitoring
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,D,E  🗳️

                                      Question #5

                                      Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

                                      • A. Preview
                                      • B. Proficient
                                      • C. Progressive
                                      • D. Predictive
                                      • E. Performance
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,C,D  🗳️

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