EXIN : ITILSC-SOA Questions & Answers
Updated: Sep 10, 2026
No. of Questions: 14 Questions & Answers with Testing Engine
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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Level Management | 20% | - Review and improvement of service levels - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting |
| Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle - Key concepts and value to business |
| Demand Management | 10% | - Link to capacity and service portfolio - Influencing and managing demand - Patterns of business activity |
| Financial Management for IT Services | 15% | - Cost models and ROI calculation - Pricing and value demonstration - Budgeting, accounting and charging |
| Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Challenges and critical success factors - Technology and tool considerations |
| Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Service Catalogue Management | 15% | - Integration with other processes - Business and technical views - Structure, content and maintenance |
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Portfolio structure and categorization - Business case and investment justification |
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