Microsoft : MS-220 Questions & Answers
Last Updated: Sep 07, 2026
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Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-220 Exam
Languages: English
The passing score: 700
Skills measured
- Troubleshoot mail client issues (20–25%)
- Troubleshoot mail flow issues (20–25%)
- Troubleshoot compliance and retention issues (25–30%)
- Troubleshoot Exchange Online configuration issues (15–20%)
- Troubleshoot hybrid and migration issues (10–15%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Exam MS-220: Troubleshooting Microsoft Exchange Online
Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
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Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.
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Microsoft MS-220 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Hybrid Exchange Troubleshooting | - Mail routing in hybrid environments
|
| Topic 2: Mail Flow Troubleshooting | - Message tracking and delivery issues
|
| Topic 3: Security & Compliance Troubleshooting | - Authentication and access issues
|
| Topic 4: Exchange Online Architecture & Connectivity | - Connectivity troubleshooting
|
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