ISEB : ISEB-ITILF Questions & Answers

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?

A) People, process, partners, performance
B) Performance, process, products, problems
C) People, process, products, partners
D) People, products, perspective, partners

2. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Customer level
B) Corporate level
C) Service level
D) Configuration level

3. What is a RACI model used for?

A) Monitoring services
B) Defining roles and responsibilities
C) Performance analysis
D) Recording configuration items

4. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1, 3 and 4 only
B) 1 and 3 only
C) All of the above
D) 1, 2 and 3 only

5. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Release and deployment management
B) Request fulfillment
C) Demand management
D) Incident management

Solutions: