Last Updated: Oct 19, 2026
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| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Technology Support Services - Global TSS Mastery Test v1 |
| Exam Number: | P6010-881 |
| Exam Price: | Approx. $200 USD |
| Exam Format: | Scenario-Based, Drag-and-Drop, Multiple Choice |
| Passing Score: | 70% |
| Exam Duration: | 60 minutes |
| Related Certifications: | IBM Global Technology Services |
| Available Languages: | English |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | Not publicly specified |
| Exam Registration: | Pearson VUE Registration IBM Certification Portal |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | Basic knowledge of IBM support services and IT service management recommended |
| Section | Weight | Objectives |
|---|---|---|
| Problem Determination & Resolution | 25% | - Diagnostic tools and techniques - Root cause analysis |
| IBM TSS Offerings & Portfolio | 25% | - Global TSS service models - Support levels and coverage |
| Global Standards & Policies | 10% | - IBM support policies - Security and compliance |
| Service Delivery & Processes | 25% | - Incident and problem management - Escalation procedures |
| Customer & Relationship Management | 15% | - SLA compliance - Communication protocols |
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Passing the P6010-881 exam requires 70%, and registration costs Approx. $200 USD. Careful preparation protects that investment — and our written refund policy exists to reduce the economic loss if a covered attempt still does not go your way.
Basic knowledge of IBM support services and IT service management recommended
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