HP : HP2-H28 Questions & Answers

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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statements are true about HP Services for Business Customers? (Select two.)

A) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
B) The Data Protection service can be configured in accordance with the customer's regulatory requirements
C) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
D) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.

2. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) 8W Value Services
B) R10 Consumer Support
C) MN Consumer Support
D) P6 Consumer Support

3. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) Safeguarding their business with limited or no IT staff
B) How HP services can positively impact their financial performance
C) The value of user advisory and premium services
D) The benefits of HP Smart Friend

4. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
B) Usage services only target the Consumer market
C) Deployment services gets hardware installed in businesses or connected at home, ready to use.
D) Consumer usage services enhance customer experience by offering a high level of security.

5. Which devices are covered by K2 Graphics support service line (printing)?

A) Corporate, Enterprise and Public sector HP Laserjet printers
B) HP Tablets and Slates
C) HP Entry level Inkjet printers
D) HP Designjet printers

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