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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) IP500v2 Chassis
B) IP500v1 Chassis
C) Medium Linux servers, DL120G and R210
D) Large Linux server. DL360G and R620

2. Which are the correct capacities for Avaya Contact Center Select? (Select two.)

A) Up to 30 Active Multichannel Agents with IP500v2
B) Up to 250 Active Voice Agents with IP Office Server Edition
C) Up to 250 Active Multichannel Agents with IP500v2
D) Up to 30 Active Voice Agents with IP Office Server Edition

3. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They can be deployable in hours instead of days
B) They offer callers an option to provide feedback at the end of their call
C) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
D) They are priced for midsize businesses

4. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya Interaction Center
B) Avaya Contact Center Select
C) Avaya Aura Register Call Center Elite for Midsize Enterprise
D) Avaya Automated Chat

5. Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A) Core Platform Objections
B) Integration Objections
C) Competitive Price Objections
D) Budget Objections
E) Category Objections

Solutions: