Oracle : 1Z1-465 Questions & Answers

Last Updated: Aug 04, 2026

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Oracle 1Z1-465 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Incident Management12%- Guided assistance setup
- Incident lifecycle and statuses
Topic 2: Application Appearance15%- Agent scripts
- Workspaces and navigation sets
- Customizable menus and agent workflow
Topic 3: Feedback, Chat & Customer Portal5%- Customer Portal basics
- Surveys and feedback management
- Chat and co-browse configuration
Topic 4: Staff Management12%- Password policies and security settings
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Topic 5: Answer Management Administration18%- Knowledge base components
- Search priority words and dictionaries
- Access levels and permissions
Topic 6: RightNow Analytics8%- Scheduled reports and dashboards
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Topic 7: Site Configuration Administration20%- Business rules and standard text
- Mailboxes and interface configuration
- Custom fields and objects
- Service level agreements
Topic 8: Oracle RightNow Overview10%- Purpose and components of Customer Experience
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