Oracle : 1Z0-1037-21 Questions & Answers

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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionWeightObjectives
Common B2C Service Features15%- General Platform Functionality
  • 1. Security and administration basics
    • 2. Interface and navigation
      • 3. Queues and routing
        Reports and Analytics15%- Knowledge Reports
        • 1. Usage and search analytics
          • 2. Content performance metrics
            • 3. Queue and activity reports
              Knowledge Advanced35%- Integration and Customization
              • 1. Web services and APIs
                • 2. Integration with B2C Service
                  • 3. Custom fields and attributes
                    - Advanced Configuration
                    • 1. Taxonomy and metadata management
                      • 2. Synonyms and concepts
                        • 3. Search and relevance tuning
                          B2C Service Knowledge Foundation35%- Content Authoring and Management
                          • 1. Review and publishing workflow
                            • 2. Version control and archiving
                              • 3. Create and edit answers
                                - Knowledge Base Configuration
                                • 1. Content types and categories
                                  • 2. Access control and permissions
                                    • 3. Setup and administration

                                      Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                                      Question #1

                                      Which two statements are true about Knowledge Advanced views? (Choose two.)

                                      • A. Views do not depend on the number and purpose of the interface that your organization uses.
                                      • B. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
                                      • C. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
                                      • D. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
                                      • E. View cannot be renamed or deleted but only modified.
                                      Answer: B,D

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                                      Question #2

                                      In Knowledge Advanced Search what is the use of the Concept feature?

                                      • A. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
                                      • B. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
                                      • C. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
                                      • D. Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
                                      Answer: D

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                                      Question #3

                                      Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
                                      1. FetchContact ID, Contact First name, and Contact Last name details.
                                      2. Contact first name should start with "A".
                                      3. Query should run against the report database.
                                      4. All contacts must be sorted in ascending order by Contact first name.
                                      Which query will meet allthe requirements?

                                      • A. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
                                      • B. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like 'A%' ORDER BY Contact.First;
                                      • C. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
                                      • D. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
                                      Answer: C

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                                      Question #4

                                      Which two features can you use toconnect output levels in a report? (Choose two.)

                                      • A. dashboards
                                      • B. variables
                                      • C. drill-down filters
                                      • D. grouping
                                      • E. drill-down links
                                      Answer: C,E

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                                      Question #5

                                      How is unconditional linking different from conditional linking for a linked column in a report?

                                      • A. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
                                      • B. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
                                      • C. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
                                      • D. Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
                                      Answer: D

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