Microsoft : MB2-868 Questions & Answers
Last Updated: Sep 21, 2026
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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Manage Microsoft Dynamics CRM Applications | - Navigate Microsoft Dynamics CRM
|
| Topic 2: Use Microsoft Dynamics CRM Reporting and Analysis Features | - Create and use reports
|
| Topic 3: Work with Microsoft Dynamics CRM Service Applications | - Manage service activities
|
| Topic 4: Work with Microsoft Dynamics CRM Sales Applications | - Manage leads and opportunities
|
| Topic 5: Work with Microsoft Dynamics CRM Marketing Applications | - Manage marketing campaigns
|
Microsoft Dynamics CRM 2011 Applications Sample Questions:
You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?
- A. Even
- B. Least Busy
- C. Random
- D. Most Busy
Correct Answer: B 🗳️
Explanation: Only visible for ActualTorrent members. You can sign-up / login (it's free).
You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?
- A. Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
- B. Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
- C. Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
- D. Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
- E. Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
Correct Answer: D 🗳️
In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?
- A. Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.
- B. In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.
- C. Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
- D. In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
Correct Answer: D 🗳️
In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?
- A. Open the Sales Literature and send it to the customer as an email message.
- B. Open the Sales Attachment and send it to the customer as an email message.
- C. Create an email message, add the Sales Attachment record, and send the email message to the Customer.
- D. Create an email message, add the Sales Literature record, and send the email message to the Customer.
Correct Answer: A 🗳️
A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three
employees.
The facility can accept four customers per service appointment time. You need to set the capacity of the
facility appropriately.
What should you do?
(Choose all that apply.)
- A. Edit the service selection rule.
- B. Edit each user's work schedule.
- C. Edit the facility's work schedule.
- D. Edit the service activity.
Correct Answer: A,C 🗳️
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