Microsoft : MB-240日本語 Questions & Answers

Last Updated: Jun 27, 2026

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Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

  • Identify and configure field service entities
  • Determine and configure field service security roles
  • Implement resource roles and categories
  • Configure characteristics and skills
  • Set defaults for work orders, bookings, the schedule board, and agreements
  • Determine and configure product and service categories
  • Configure territories, postal codes and organizational units
  • Determine and configure skill types
  • Determine and configure resource scheduling options
  • Configure proficiency models

Configure product and service pricing

  • Configure minimum charge amount and duration
  • Associate products and services with price lists
  • Determine when a product has a default list price and a work order price list
  • Create a product or service
  • Set up price list validity dates
  • Define tax codes
  • Add products and services to incidents

Configure bookable resources

  • Set up bookable resource categories, characteristics, and resource pay types
  • Define work hours for resources
  • Define start and end locations for resources
  • Manage bookable resources
  • Enable mapping functionality
  • Set up resource pools and crews
  • Configure geocoding
  • Set up bookable resource territories

Integrate other tools with Field Service

  • Determine uses for Remote Assist
  • Benefits of Connected Field Service
  • Benefits of using Resource Scheduling Optimization
  • Using Push Notifications on the mobile app

2. Manage work orders (15-20%)

  • Configure work order lifecycle stages
  • Configure work orders, work order types, and priority
  • Configure uses and capabilities for billing accounts, service accounts, and sub-accounts
  • Configure booking status and work order status values

Create and manage work orders

  • Associate a work order and a price list
  • Create a work order from an incident or an opportunity
  • Organize work orders and resources by geography
  • Add status and sub-status information to a work order
  • Identify processes to close a work order

Manage incidents

  • Configure Requirement Groups
  • Configure Requirement Groups
  • Configure incident types
  • Configure service task types
  • Add service tasks, products, and services
  • Attach Guides to Service Tasks

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

  • Move incomplete work orders
  • Manually schedule work orders
  • Reassign and reschedule work orders
  • Determine when to use each scheduling option
  • Schedule work orders using Schedule Board and Schedule Assistant
  • Understand resource utilization
  • Enable scheduling board geocoding

Implement the Schedule Board

  • Define booking rules
  • Configure schedule boards
  • Create additional schedule boards
  • Customize the schedule board
  • Implement the integrated map feature
  • Facility Scheduling
  • Identify features and uses for Booking Requirements view

Implement the Schedule Assistant

  • Specify a search radius
  • Filter data
  • Apply constraints to resource queries

Configure Resource Scheduling Optimization (RSO)

  • Define objectives and constraints
  • Create optimizing profiles
  • Geocoding for travel time
  • Configure optimization of resources

Configure Universal Resource Scheduling

  • Create requirement views
  • Fields passed from work order to requirements
  • Configure URS for field service
  • Determine Universal Resource Scheduling use scenarios
  • Configure an entity to be schedulable
  • Components of Universal Resource Scheduling

4. Manage field service mobility (10-15%)

Install and configure the mobile app

  • Add Guides to HoloLens app
  • Administer connected devices
  • Configure the mobile app
  • Configure actions that field agents can perform
  • Assign security roles
  • Integrate with Dynamics 365 Guides
  • Configure display customizations

Manage mobile projects

  • Modify configuration settings
  • identify project artifacts that can be modified or edited
  • Publish a mobile project
  • Mobile Device Management, security and synchronization

5. Manage inventory and purchasing (10-15%)

Manage inventory

  • Transfer inventory
  • Set up inventory and warehouses
  • Adjust inventory levels
  • View product inventory
  • Determine when to integrate inventory with Enterprise Resource Planning application

Manage purchasing and product returns

  • Finalize returns
  • Create return merchandise authorizations (RMAs) and return to vendor (RTV)
  • Create purchase orders
  • Create a list of receivable products for a purchase order
  • Determine product return options
  • Determine the purchase order process

6. Manage assets and agreements (10-15%)

Create and manage agreements

  • Define and configure agreement preferences and settings
  • Configure automatic generation of invoices
  • Define Service Level Agreements (SLAs)
  • Add an SLA to a Work Order
  • Configure automatic generation of bookings
  • Using Entitlements
  • Enable SLAs
  • Determine when to use agreements

Manage customer assets

  • Configure products to auto-create customer assets
  • Create child assets
  • Manage IoT devices
  • Create and register customer assets
  • Determine opportunities for Internet of Things (IoT)
  • Associate work orders with customer assets
  • Configure Connected Field Service

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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