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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?

A) Service level management
B) Kanban
C) Shift-left testing
D) Chaos engineering

2. A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?

A) Kanban
B) Minimal viable product
C) Continual business analysis
D) Chaos engineering

3. An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

A) Ensure the physical security of the sites
B) Ensure the availability of data
C) Ensure the plan is clear and concise
D) Ensure the plan is tested

4. An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?

A) Ensure the governing body owns risks that present an existential threat
B) Empower employees to mitigate risks associated with routine operational tasks
C) Establish automated controls to ensure compliance with security policies
D) Ask business unit managers to define their units' risk capacity and appetite

5. Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

A) Safety culture
B) Service level management
C) Technical debt management
D) Continuous testing

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