EXIN : ITSM20F Questions & Answers

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EXIN ITSM20F Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?

A) Configuration Management
B) Availability Management
C) Service Level Management
D) Capacity Management

2. What is the purpose of CobiT?

A) to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
B) to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
C) to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
D) to provide a high level process model that organizes a broad range of IT activities

3. The success and failure of Releases shall be measured. What is included in these measurements?

A) The Release dates
B) The Request for Change (RFC)
C) The frequency and types of Releases
D) The Incidents related to a Release in the period following a Release

4. When can the building and testing of a Change begin?

A) As soon as the Request for Change (RFC) has been formally authorized
B) As soon as there is a correct network plan for the change
C) As soon as the Request for Change (RFC) has been classified
D) As soon as the impact analysis has been discussed by the members of the Change Advisory Board

5. A Change leads to a modification of an IT element.
Which of the following terms best describes the element being modified?

A) A deployed infrastructure
B) A Configuration Item
C) A Service
D) A developed application

Solutions: