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IBM Information Management Front End Tools and Processes Sample Questions:

1. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the taxonomy spreadsheet
B) the Lotus Notes FrontEnd Support teamroom
C) the Tivoli Support Platform matrix webpage
D) the IBM Software Support Lifecycle website

2. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) As soon as you are in the office, make sure that you tell everyone you are available now.
B) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
C) Make sure that Bluepages is always up to date with current contact information.
D) Make sure, all people have your mobile phone number, to contact you any time.

3. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type fa and fill in the format alter number with 1654
B) type p;1654
C) type format alter and insert1654
D) typefa 1654

4. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Criticalimpact or system down
B) Non-critical query
C) Severeimpact and system running
D) Non-critical or impacting support team

Solutions: