Salesforce : ARC-101 Questions & Answers

Universal Containers is a global financial company that sells financial products and services including, bank accounts, loans, and insurance. UC uses Salesforce Service cloud to service their customer via calls, live chat. The support agents would open bank accounts on the spot for customers who are inquiring about UC bank accounts.
UC Core banking system is the system of record for bank accounts and all accounts opened in salesforce have to be synced in real-time to the core banking system. Support agents need to inform the customers with the newly created bank account ID which has to be generated from the core banking system.
Which integration pattern is recommended for this use case?

• A. Use salesforce platform event.
• B. Use streaming API to generate push topic.
• C. Use request and reply.
• D. Use outbound message.

Northern Trail Outfitters (NTO) uses different shipping services for each of the 34 countries it serves. Services are added and removed frequently to optimize shipping times and costs. Sales Representatives serve all NTO customers globally and need to select between valid service(s) for the customer's country and request shipping estimates from that service.
Which two solutions should an architect propose?
Choose 2 answers

• A. Use middleware to abstract the call to the specific shipping services.
• B. Store shipping services in a picklist that is dependent on a country picklist.
• C. Use Platform Events to construct and publish shipper-specific events.
• D. Invoke middleware service to retrieve valid shipping methods.

A large B2C customer is planning to implement Salesforce CRM to become a Customer centric enterprise. Below, is their current system landscape diagram.

The goals for implementing Salesforce follows:
1. Develop a 360 view of customer
2. Leverage Salesforce capabilities for Marketing, Sales and Service processes
3. Reuse Enterprise capabilities built for Quoting and Order Management processes Which three systems from the current system landscape can be retired with the implementation of Salesforce?
Choose 3 answers

• A. Sales Activity System
• B. Order Management System
• C. Quoting System
• D. Email Marketing System
• E. Case Management System

A company wants to standardize exception tracking, handling, and analytics. Given the following actions:
1. Build a company wide logging service hosted on a middleware platform
2. Create case object records for exceptions based thresholds
3. Change all their Apex Loggers to publish Application Exceptions as custom Platform Events.
Which two specifications should the integration architect include in the logging service architecture?
Choose 2 answers

• A. Receive Application Events through Change Data Capture (CDC).
• B. Create Salesforce Cases using the Salesforce REST, SOAP or Bulk API.
• C. Create Salesforce Cases conditionally using automatic Case creation rules.
• D. Subscribe to the Application Exceptions using the Salesforce Streaming API.

An Integration Developer is developing an HR synchronization app for a client. The app synchronizes Salesforce record data changes with an HR system that's external to Salesforce.
What should the integration architect recommend to ensure notifications are stored for up to three days if data replication fails?

• A. Platform Events
• B. Callouts
• C. Change Data Capture
• D. Generic Events