Pegasystems : PEGACPDC24V1 Questions & Answers

Last Updated: Sep 13, 2026

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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Contact Policy and Volume Constraints13%- Exposure control
  • 1. Outbound contact limits
    • 2. Avoid overexposure of actions
      Topic 2: Engagement Policies12%- Customer journeys
      • 1. Manage customer journey rules
        - Policy definition
        • 1. Create engagement strategy
          • 2. Define engagement policies
            Topic 3: Channels10%- Outbound & integrations
            • 1. Third-party action distribution
              • 2. Send offer emails
                - Real-time engagement
                • 1. Create real-time container
                  • 2. Real-time containers
                    Topic 4: Actions and Treatments12%- Action management
                    • 1. Define actions for outbound channels
                      • 2. Define and manage customer actions
                        - Offer presentation
                        • 1. Present single offer on web
                          Topic 5: AI and Arbitration8%- Decisioning logic
                          • 1. Action arbitration
                            • 2. Action prioritization with AI
                              • 3. Business levers for prioritization
                                Topic 6: Next-Best-Action Concepts12%- Customer engagement principles
                                • 1. Customer engagement blueprint
                                  • 2. One-to-one customer engagement
                                    • 3. Always-on outbound concepts
                                      • 4. Optimize customer value in contact center
                                        - Starting population & optimization
                                        • 1. Optimize next-best-action strategy
                                          • 2. Define starting population
                                            Topic 7: Business Agility in 1:1 Engagement10%- Change management
                                            • 1. Change request lifecycle
                                              • 2. Agility in engagement projects
                                                - Operational updates
                                                • 1. Launching new offers
                                                  • 2. Updating existing actions
                                                    Topic 8: Decision Strategies25%- Business rules
                                                    • 1. Credit score-based strategies
                                                      • 2. Eligibility rules using risk segments
                                                        - Strategy design
                                                        • 1. Create decision strategies
                                                          • 2. Understand strategy flows
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