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| Section | Objectives |
|---|---|
| Topic 1: Conducting Effective Performance Reviews | - Creating a performance development plan - Appraisal preparation - Accepting criticism - The performance management process - Types of performance reviews - Setting standards and goals - Feedback and communication skills - Planning and conducting interview reviews - Common errors and solutions - Performance management checklists - Coaching and maintaining performance |
| Topic 2: Talent Management | - Talent review meetings - Creating a talent management plan - Competency-based programs - Conducting talent assessments - Development strategies - Communicating with high potentials - Succession planning - Talent management and performance management - Keeping people interested - Evaluating the talent plan - Identifying talent - Fostering engagement - Compensation and benefits |
| Topic 3: HR Training for the Non HR Managers | - Privacy Issues - Screening Resumes - Position Profiles and Job Descriptions - Conducting the Interview - Discipline - Job Analysis - Employee Orientation - Diversity - Advertising Guidelines - Forecasting - Preparing for the Interview - Planning Training - Termination - Defining Human Resources - Job Competencies - Exit Interviews - Finding Candidates - Absenteeism - Skills Inventory - Compensation and Benefits - Performance Reviews |
| Topic 4: Employee Dispute Resolution | - The Peer Review Panel - The Peer Review Process - Initiating the Process - Asking Questions - What is Peer Review? |
| Topic 5: Anger Management | - Communication tips and tricks - Using an anger log - Understanding what is anger - How anger affects thinking - Costs and pay-offs of anger - Managing anger |
| Topic 6: Conflict Resolution | - Conflict resolution styles - Conflict and its resolution - Defining conflict and types of conflict - Helping others through conflict - Role of communication in conflict resolution |
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