Avaya : 3001 Questions & Answers

Last Updated: Aug 05, 2026

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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Topic 1: Voice Services and Telephony Features- Basic telephony services
  • 1. Voicemail configuration
    • 2. Call handling features
      - SIP and trunk configuration
      • 1. PSTN integration basics
        • 2. SIP trunk setup
          Topic 2: User, Extension, and Group Management- User provisioning
          • 1. User profiles and rights
            • 2. Extension assignment
              - Hunt groups and call distribution
              • 1. Call routing logic
                • 2. Group configuration
                  Topic 3: IP Office System Installation and Configuration- Initial system setup and licensing
                  • 1. System configuration basics
                    • 2. License management and activation
                      - Hardware and platform components
                      • 1. Expansion modules and endpoints
                        • 2. IP Office control units
                          Topic 4: Maintenance, Troubleshooting, and System Monitoring- Backup and restore procedures
                          • 1. Configuration backup
                            • 2. System recovery
                              - System diagnostics
                              • 1. Log analysis
                                • 2. Alarm handling

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  1. In which folder on the SD card would you place the firmware files (.bin) for an IP telephone?

                                  A) /Ivmail
                                  B) /temp
                                  C) /primary
                                  D) /backup
                                  E) /dynamic


                                  2. Which VoiceMail Pro element allows the customer to modify a condition in a callflow without using VM Pro Client?

                                  A) Test User Action
                                  B) Test Condition Action
                                  C) Set User Variable Action
                                  D) Test User Variable Action


                                  3. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
                                  Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

                                  A) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
                                  B) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
                                  C) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
                                  D) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database


                                  4. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their remote workers to login at home.
                                  What is needed to accomplish this?

                                  A) modified 46xxsettings.scr file
                                  B) modified 46vpnsettings.txt file
                                  C) 1616 IP Phone with VPN software
                                  D) VPN gateway for each remote worker


                                  5. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

                                  A) One-X@ Portal
                                  B) VoiceMail Pro Client
                                  C) IP Office Manager
                                  D) Avaya telephones
                                  E) One-X@ Portal for IP Office


                                  Solutions:

                                  Question # 1
                                  Answer: C
                                  Question # 2
                                  Answer: C
                                  Question # 3
                                  Answer: D
                                  Question # 4
                                  Answer: D
                                  Question # 5
                                  Answer: C,D

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