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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC 7 Base System and Voice ASIPP package
B) AACC 7 Outbound ASIPP package
C) AACC Multimedia ASIPP package
D) AACC 7 Resilience (High Availability) ASIPP package

2. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) SIP Gateway Manager (SGM)
B) Telephony Services Manager (TSM)
C) Telephony Services Manager (TSM)
D) Task Flow Executor (TFE)

3. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Administrator
B) Agent
C) Manager
D) Supervisor

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Presence Service
B) Microsoft Lync
C) Engagement Assistant
D) Avaya Multimedia Messaging

5. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It is the final Invoice that serves as the formal contract acknowledgement.
B) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
C) It documents the details, and quantifies the cost.
D) It proposes, communicates, and agrees upon the detailed solution.

Solutions: