SAP : P_CRMSRV_70 Questions & Answers

Updated: Oct 04, 2026

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SAP P_CRMSRV_70 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customizing and Configuration- Service Configuration Settings
- Business Transaction Customizing
Topic 2: Complaints and Returns Processing- Returns and Repairs Management
- Complaint Handling Procedures
Topic 3: Interaction Center WebClient- Customer Interaction Handling
- Agent Desktop Functions
Topic 4: Service Order Management- Service Order Creation and Processing
- Service Order Customization
Topic 5: Service Fundamentals in SAP CRM- Service Lifecycle Concepts
- Overview of SAP CRM Service Processes
Topic 6: Service Contracts and Warranties- Service Contract Management
- Warranty Processing
Topic 7: CRM Middleware and Integration- System Integration Concepts
- Data Synchronization
Topic 8: Reporting and Analytics- Key Performance Indicators (KPIs)
- Service Reporting Tools
Topic 9: Installed Base Management- Equipment and Product Tracking
- Installed Base Structure

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