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| Section | Objectives |
|---|---|
| Enterprise Application Architecture | - Application layering and reuse strategy - Pega enterprise class structure design |
| Security Architecture | - Role-based access control and privileges - Authentication and authorization design |
| DevOps and Deployment | - CI/CD and environment management - Application packaging and deployment strategy |
| Case Management Design | - Routing and SLA design - Advanced case lifecycle modeling |
| Performance and Scalability | - Scalable application design principles - Performance tuning and best practices |
| Data and Integration Architecture | - REST/SOAP integration patterns - Data model design and optimization - External system connectivity and services |
1. MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.
MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.
Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?
A) Use a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1. When a claim processor opens the assignment, the urgency is increased by 1.
B) Use the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.
C) Use the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day
D) Use an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.
2. When do you use the load-datapage activity method?
A) To refresh a data page
B) To run a connector asynchronously
C) To queue the data page for a default agent
D) To initiate the loading of a data page
3. In the Answer Area, drag each use case on the left to the appropriate locking strategy on the right.
4. The application contains a property named claimid. You want to business users to reuse this property in any new case types they create. How do you define the claimid property?
A) As a final rule
B) As a relevant record
C) As an enterprise class level property
D) As a case level property
5. A purchase order application allows users in their work group to read and write purchase request cases. When the total amount exceeds usd10,000 however, only the work group manger can read and write the case. Select two configuration that satisfy the requirement.(choose two)
A) Add a privilege to the case type class that is conditionally granted when the purchase request amount is less than USD 10.000.
B) Use a reads access control policy with a condition that verifies the amount is less than USD10.000.
C) Configure the worklist to only display purchase requests greater than USD10.000 for the work group manager.
D) Configure conditional access in Access Manager to read and write a purchase request case when the amount is less than USD 10.000.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: Only visible for members | Question # 4 Answer: B | Question # 5 Answer: C,D |
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