EXIN : ITSM20F日本語 Questions & Answers
Updated: Aug 23, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Introduction to IT Service Management | 15% | - Core concepts surrounding ISO/IEC 20000-1:2018 - Core concepts of IT service management |
| Operation of the Service Management System | 55% | - Relationship and agreement processes - Service assurance processes - Resolution and fulfilment processes - Service portfolio processes - Supply and demand processes - Service design, build and transition processes |
| Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. サービス品質を定義するものは何ですか?
A) コスト効率の高いサービスの提供
B) 99.999% の継続的な可用性レベルの達成
C) 明示された顧客の要件と期待を満たす
D) プロバイダーと顧客が事前に評価できる一連のアクティビティ
2. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?
A) 構成管理
B) 資産管理
C) 変更管理
D) リリース管理
3. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?
A) ITサービス継続管理
B) インシデント管理
C) 可用性管理
D) 問題管理
4. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?
A) 一定の品質
B) 技術革新を取り入れたもの
C) サービスの提供方法を革新する
D) ベストプラクティスに基づく方法論的順序
5. 品質管理システムは組織の何を強化するのに役立ちますか?
A) 第三者との関係
B) 顧客満足度
C) サプライヤーの満足度
D) ISO/EC 20000
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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