EXIN : ITIL Questions & Answers
Updated: Jul 12, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Foundation (V4) Sample Questions:
1. What can be described as an operating model for the creating and management of products and services?
A) Governance
B) Service value chain
C) Practices
D) Guiding principles
2. Which dimension includes the knowledge needed for the management of services?
A) Partners and suppliers
B) Organizations and people
C) Value streams and processes
D) Information and technology
3. What is the purpose of service level management?
A) To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).
B) To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
C) To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
D) To ensure that all current and planned IT services are delivered to agreed achievable targets.
4. What includes governance as a component?
A) The service value chain
B) The guiding principles
C) Practices
D) The service value system
5. Which function is responsible for the management of a data centre?
A) Facilities management
B) Service desk
C) Application management
D) Technical management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
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