SAP : C_C4C14_1811 Questions & Answers
Updated: Aug 01, 2026
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Service Request Processing | - Service request management - Service orders and notifications |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A) Entitled parts
B) Billing milestones
C) Covered objects
D) Call-off quantity
E) Usage restrictions
2. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.
A) Set up service level determination for the social media channel
B) Set up access to social media account
C) Select the channel type
D) Create and schedule social media import run
E) Set up ticket routing for the social media channel
3. When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?
A) Product category
B) Cause category
C) Incident category
D) Resolution category
4. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.
A) The target quantity is used in the billing request item
B) The actual quantity is used in the goods movement
C) The target quantity is used in the goods movement
D) The actual quantity is used in the billing request item
5. What can you create using a workflow?
A) Phone call
B) Task
C) Activity list
D) Appointment
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: B,C,D | Question # 3 Answer: B | Question # 4 Answer: B,D | Question # 5 Answer: B |
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