IBM : C9020-971 Questions & Answers
Updated: Sep 25, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Enterprise storage systems setup - Network connectivity and SAN configuration |
| Topic 2: Troubleshooting and Problem Resolution | - Diagnosing and resolving storage issues - Use of diagnostic utilities |
| Topic 3: Data Protection Technologies | - Backup and recovery concepts - Data protection solutions |
| Topic 4: Storage Virtualization and Management | - Storage management tools (e.g., Spectrum Control) - IBM Spectrum Virtualize/similar technologies |
| Topic 5: Performance Optimization | - Performance analysis tools - Tuning storage performance |
IBM Enterprise Storage Technical Support Sample Questions:
A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
- A. One or three year warranty with 24x7 response (dependent upon machine type).
- B. Two year warranty with 9x5 next business day response.
- C. Five year warranty with 24x7 response (dependent upon machine type).
- D. One year warranty with 9x5 same business day.
Correct Answer: A 🗳️
Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?
- A. Storwize V7000 Unified
- B. DS88870
- C. XIV
- D. SONAS
Correct Answer: A 🗳️
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Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?
- A. SONAS with SATA drives
- B. XIV with 2TB drives base without any features
- C. FlashSystem 840
- D. DS8870 with ranks of 1.2TB drives
Correct Answer: C 🗳️
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Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?
- A. IBM SAN Volume Controller built with IBM Spectrum Virtualize software
- B. DS8870
- C. XIV Gen3
- D. Storwize V3700
Correct Answer: C 🗳️
A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?
- A. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
- B. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
- C. Each drive has spare capacity and spreads the data across the spare capacity of each drive.
- D. The IBM XIV has two hot spare drives per module to handle failures.
Correct Answer: C 🗳️
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