IBM : C2010-591 Questions & Answers
Updated: Aug 29, 2026
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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Processes | - Service catalog and fulfillment workflows - Change and configuration management basics - Incident, problem, and service request management |
| Operations and Administration | - Monitoring and operational management - Troubleshooting and maintenance practices - System setup and configuration basics |
| Tivoli Service Automation Concepts | - Service provisioning and orchestration fundamentals - Resource and lifecycle management - Workflow automation and process execution |
| Tivoli Service Delivery and Process Automation Overview | - IT service management (ITSM) fundamentals - Process automation concepts and business value - IBM Tivoli service management portfolio and positioning |
| Architecture and Integration | - Integration with ITSM and enterprise systems - Data flow and system interaction model - Tivoli automation architecture components |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question 1
How can an incident management process provide value to the business?
A. to help control infrastructure cost when adding new technology
B. to reduce the impact of service outages
C. to enable users to resolve problems
D. to align people and processes for the delivery of service
Question 2
A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)
A. IBM Composite Application Manager
B. IBM Tivoli Endpoint Manager
C. IBM Tivoli Application Dependency Discovery Manager
D. IBM SmartCloud Control Desk
E. IBM Tivoli Asset Discovery for Distributed
Question 3
A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?
A. Only TADDM licenses are tripled.
B. The required number of all licenses is tripled.
C. The required licenses number does not change.
D. The required number of all licenses is doubled because the development environment does not require separate licenses.
Question 4
Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)
A. Process owners
B. Application engineers
C. System engineers
D. Application specialists
E. Process experts
Question 5
Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?
A. An automated, self-service catalog for requesting end-to-end service provisioning.
B. An integrated accounting and procurement solution.
C. A proactive service level agreement modeling and enforcement solution.
D. A comprehensive IT asset and service management solution.
Solutions:
| Question 1 Answer: B | Question 2 Answer: C,D | Question 3 Answer: C | Question 4 Answer: A,E | Question 5 Answer: D |
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