Salesforce : BA-201 Questions & Answers
Updated: Sep 03, 2026
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Manage and maintain user story documentation - Define components of a well-formed user story |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories |
| Customer Discovery | 17% | - Identify business goals, strategies, and challenges - Understand role of Business Analyst in implementation lifecycle - Align Salesforce capabilities with business needs - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities |
| Business Process Mapping and Optimization | 12% | - Identify improvement opportunities - Design optimized processes aligned with Salesforce - Map existing business processes - Validate process designs with stakeholders |
| Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups |
| Development Support and User Acceptance | 12% | - Support development teams with clarification - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing |
Salesforce Certified Business Analyst Sample Questions:
Question 1
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?
A. User stories
B. Epics
C. Requirements
Question 2
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?
A. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
B. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
C. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
Question 3
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?
A. The Candidate object has Edit access.
B. The Candidate Status field can be updated.
C. The acceptance criteria has been approved.
Question 4
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
A. Detailed technical documentation with annotations
B. A story using personas to illustrate potential solutions
C. A prototype for a specific business outcome
Question 5
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
A. I want <xyz>, so that <xyz>, for a <xyz>
B. I want <xyz>, as a <xyz>, so that <xyz>
C. As a <xyz>, I want <xyz>, so that <xyz>
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C |
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