Oracle : 1Z0-1037-21 Questions & Answers
Updated: Aug 04, 2026
No. of Questions: 72 Questions & Answers with Testing Engine
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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Extensibility | - Integration with Oracle CX applications
|
| Search and User Experience | - Knowledge search configuration
|
| Reporting and Analytics | - Knowledge usage analytics
|
| Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Configuration and Setup | - Initial system configuration
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)
A) Answer articles can be archived but not deleted.
B) Answer articles cannot be printed.
C) Answer articles can be copied.
D) Multiple answers cannot be updated simultaneously.
E) Answer articles can contain variables.
2. Which two statements are true about replacement tokens? (Choose two.)
A) They enable re-use of content in a standardized form.
B) They enable management of standardized content from a singleresource.
C) They enable re-use of existing content of any data type in variables.
D) They enable creation and storage of complex content consisting of integrated text and images multiple times.
3. Which two statements are true about response requirements for incidents? (Choose two.)
A) Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
B) Custom response requirements are based on the level of service being provided.
C) Holidays have to be defined before creating response requirements.
D) Default response requirements for an interface cannot be modified.
4. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
A) 20 MB
B) 5 MB
C) 10 MB
D) 25 MB
E) 30 MB
5. Which two statements are true about exporting report data? (Choose two.)
A) It can be exported using only absoluteHTML layouts.
B) It can be exported as a Word doc.
C) It can be exported to a character-delimited file.
D) It can be exported in XML format.
E) It can be exported in PDF format.
F) It can be exported only as an .xlsx Excel file.
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: A,B | Question # 3 Answer: A,B | Question # 4 Answer: A | Question # 5 Answer: C,D |
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