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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

A) A library of Lightning Web Components
B) Semantic and accessible component markup
C) ES6 JavaScript modules and plugins

2. A UX Designer is creating a one-to-many or many-to-one relationship between two objects.
Which kind of relationship should the designer use to link the two objects?

A) Master-Detail
B) Lookup
C) Hierarchical

3. Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

A) deboarding planning
B) voice and tone planning
C) Training and support for planning
D) user interface planning

4. A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?

A) Observe the complaints process and create a journey map.
B) Observe the complaints process and create a business process diagram.
C) Observe the complaints process and create a prototype.

5. A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?

A) Accordion
B) Lightning Toggle
C) Einstein Next Best Action
D) Highlights Panel

Solutions: