Cisco : 500-442 Questions & Answers
Last Updated: Oct 30, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Cisco 500-442 Practice Q&A's
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Cisco 500-442 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Cisco Certified Specialist - Collaboration Applications |
| Real Exam Qty: | 45-55 |
| Available Languages: | English |
| Passing Score: | Variable (approx. 750-850 / 1000) |
| Exam Format: | Drag and drop, Multiple choice, Simulations |
| Exam Duration: | 90 minutes |
| Exam Price: | $300 USD |
| Recommended Training: | Understanding Cisco Contact Center Enterprise Foundations (CCEF) Administering Cisco Contact Center Enterprise (CCEA) |
| Exam Registration: | Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended knowledge: basic networking, Windows Active Directory, SQL, Unified Communications Manager, voice gateways |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html |
Cisco 500-442 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Configuration | 20% | - Configure RONA support - Configure roles and departments - Implement VXML applications |
| Topic 2: Reporting | 10% | - Utilize Cisco Unified Intelligence Center (CUIC) |
| Topic 3: Advanced Features | 10% | - Understand CCE features beyond default settings |
| Topic 4: Basic Calls and Agent Settings | 20% | - Configure basic agent functionality - Deploy basic call settings - Configure basic call treatment - Build basic ICM scripts |
| Topic 5: Overview | 20% | - Understand Contact Center basics - Explain call flow - Describe CCE components and architecture - Describe access tools |
| Topic 6: Configuration and Implementation | 20% | - Configure agent teams and supervisors - Utilize Finesse administration tool - Implement precision routing |
FAQ About the Cisco Administering Cisco Contact Center Enterprise Exam
No mandatory prerequisites; recommended knowledge: basic networking, Windows Active Directory, SQL, Unified Communications Manager, voice gateways Since requirements change over time, confirm the latest on the official Cisco exam page before scheduling.
Cisco recommends these training resources for the Cisco Administering Cisco Contact Center Enterprise exam:
- Understanding Cisco Contact Center Enterprise Foundations (CCEF)
- Administering Cisco Contact Center Enterprise (CCEA)
Follow the training with steady self-testing — the 62 practice questions from ActualTorrent make that routine easy to maintain.
ActualTorrent issues a full refund if you take the Cisco Administering Cisco Contact Center Enterprise exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official Cisco Administering Cisco Contact Center Enterprise outline defines 6 domains. The leading three are Configuration and Implementation (20%), Reporting (10%), and Advanced Features (10%). The full list is in the topics section above, and ActualTorrent's 62 practice questions cover each one.
The 500-442 exam is a Cisco certification exam validating the Cisco Administering Cisco Contact Center Enterprise syllabus shown above. It belongs to these credential paths: Cisco Certified Specialist - Collaboration Applications. Candidates of different ages and backgrounds take it to advance their careers in 2026, and ActualTorrent prepares all of them with 62 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Three versions of the 62 practice questions for the Cisco Administering Cisco Contact Center Enterprise exam, each with its own strengths: a printable, expert-prepared PDF with instant download and free demo; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Choose whichever suits your taste — all are included, along with 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The Cisco Administering Cisco Contact Center Enterprise exam requires Variable (approx. 750-850 / 1000) to pass, and registration costs $300 USD. Retaking costs the same fee again, so a readiness check with the ActualTorrent engines is a sensible investment before booking.
The Cisco Administering Cisco Contact Center Enterprise exam contains 45-55 to complete within 90 minutes. Timed practice in the ActualTorrent Desktop Test Engine prepares you for exactly that rhythm.
Online proctored or onsite at Pearson VUE test centers Register for the Cisco Administering Cisco Contact Center Enterprise exam through these official channels:
Once booked, your ActualTorrent practice questions reach your inbox within 1 minute — the countdown to exam day can start at once.
Cisco Administering Cisco Contact Center Enterprise Sample Questions:
What is the maximum number of attributes that can be assigned to an Agent?
- A. 200
- B. 50
- C. 40
- D. 500
Correct Answer: B 🗳️
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Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Administrative Scripts
- B. Tenant Scripts
- C. Call Studio Scripts
- D. Call Flow and Call Control Scripts
- E. Routing Scripts
Correct Answer: A,E 🗳️
Explanation: Only visible for ActualTorrent members. You can sign-up / login (it's free).
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Network VRU
- B. Media routing domain
- C. ICM script
- D. Call type
- E. Skill Targets
Correct Answer: C,D 🗳️
Explanation: Only visible for ActualTorrent members. You can sign-up / login (it's free).
How many teams can an Agent be a part of?
- A. unlimited
- B. 1
- C. 3
- D. 2
Correct Answer: B 🗳️
Explanation: Only visible for ActualTorrent members. You can sign-up / login (it's free).
Which VVB CLI command can set an individual media file to an expired state?
- A. Outils VVB cache stale_cache_entry < cache_entry_url >
- B. set VVB cache stale_cache_entry < cache_entry_url >
- C. show set VVB cache stale_cache_entry < cache_entry_url >
- D. set VVB cache stale_cache_entries
Correct Answer: B 🗳️
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