Salesforce : Arch-302 Questions & Answers
Updated: Oct 12, 2026
No. of Questions: 154 Questions & Answers with Testing Engine
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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Excellence | 23% | - Monitor and optimize platform operations
|
| Topic 2: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
| Topic 3: Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
| Topic 4: Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
Salesforce Certified B2C Solution Architect Sample Questions:
A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.
In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?
Choose 3 answers
- A. Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.
- B. Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.
- C. Call real-time inventory services on product and cart pages to confirm that inventory has not changed.
- D. Use Service Cloud to text all registered customers when any product comes back in stock.
- E. Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.
Correct Answer: A,C,E 🗳️
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A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers
- A. Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.
- B. Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.
- C. Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
- D. Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
Correct Answer: C,D 🗳️
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Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally- managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers
- A. Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
- B. Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
- C. Developers will still be required to use the Commerce SDK for security purposes
- D. Additional infrastructure (for example Heroku servers) may be required to host the application
- E. Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
Correct Answer: A,B,D 🗳️
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Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers
- A. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
- B. Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
- C. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
- D. Implement a client-side API callout in B2C Commerce for each of the required emails.
- E. Implement a server-side API callout in B2C Commerce for each of the required emails.
Correct Answer: A,C,E 🗳️
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A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers
- A. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
- B. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
- C. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
- D. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
- E. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
Correct Answer: B,C,D 🗳️
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